Help center
Frequently asked questions
Here are answers to common questions about CBD SHOP YANAGI, our products, and visiting our Shibuya store. Contact us here for anything else.
About CBD & CBN
What is CBD?
CBD (cannabidiol) is a naturally occurring compound found in hemp plants. Unlike THC, CBD is non-psychoactive and completely legal in Japan. It is widely used for relaxation, stress relief, and overall wellness support.
Is CBD legal in Japan?
Yes, CBD products derived from hemp stems and seeds are legal in Japan. All products at YANAGI comply with Japanese regulations. We do not sell any products containing THC or other prohibited substances. Our products undergo rigorous third-party testing.
Visiting Our Shibuya Store
Where is the store located?
Our shop is located at 2-14-17 Dogenzaka, Mikisan Building 2F, Shibuya-ku, Tokyo 150-0043. It's a 7-minute walk from Shibuya Station (Hachiko Exit). View on Google Maps.
What are the opening hours?
We are open Wednesday through Sunday, 1:00 PM to 8:30 PM. We are closed on Mondays and Tuesdays. No reservation needed — feel free to walk in anytime during business hours!
Do you have English-speaking staff?
Yes! Our staff can communicate in English. We welcome international visitors and tourists. Feel free to ask questions about our products in English.
What payment methods do you accept?
We accept cash (Japanese Yen), major credit cards (Visa, Mastercard, American Express), and QR code payments (PayPay, LINE Pay, etc.).
Shipping & Returns
Do you ship within Japan?
Yes, we ship nationwide within Japan. Domestic orders are typically delivered within 2-5 business days. Free shipping is available for orders over a certain amount — check the cart for current offers.
Do you ship internationally?
Currently, our online store primarily serves customers within Japan. For international orders, please contact us directly to discuss shipping options. Note that CBD import regulations vary by country.
Can I return or exchange products?
Due to the nature of consumable products, we cannot accept returns or exchanges on opened items. Unopened and undamaged products may be returned within 14 days of purchase. Please contact us for details.
